Past Incidents
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Oct 21, 2024
UPS API Offline
UPS's API is down as of 9:28 AM ET. We are monitoring for notice that it is back online.
Resolved - The UPS API is back online as of 9:36 AM ET.
Oct 21, 2024 09:36 AM
Monitoring -
Oct 21, 2024 09:34 AM
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Jul 11, 2024
Intermittent Web Services Issue
Eniture Technology's web services are experiencing an intermittent issue that makes them unavailable for a few seconds up to two minutes at a time. These events are followed by 15 to 30 minutes of normal operation. During these events, products by Eniture Technology that are intended to provide shipping quotes will not do so, and website visitors may see an error message that shipping rates are not available. The visitor's experience will depend on how the store is configured for shipping and the e-commerce platform. We are actively working to resolve the issue.
Resolved - The intermittent availability issue with Eniture Technology's web services has been resolved.
Jul 11, 2024 09:29 AM
Investigating - An active investigation is underway.
Jul 11, 2024 06:30 AM
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May 10, 2024
XPO API Errors
XPO is returning the following error in response to API requests for shipping quotes: "Nullable object must have a value." The cause and meaning of the error is unknown. If you are using one of Eniture Technology's products that connect to your XPO account and aren't receiving shipping quotes, please contact XPO customer support (800-755-2728). We are monitoring the API endpoint.
Resolved - The issue with the XPO API that caused the error "Nullable object must have a value." has been completely resolved. As of May 13, 2024 8:00AM EDT the only remaining Eniture Technology product still being impacted was FreightDesk Online. As of May 14, 2024 11:58 AM EDT the issue has been resolved for FreightDesk Online also, and it is operating normally.
May 10, 2024 11:58 AM
Monitoring - XPO API endpoint is being monitored.
May 13, 2024 8:00 AM EDT
XPO made an unannounced change to its API on May 10 that caused the error "Nullable object must have a value." Eniture Technology compensated for the change. The following products are operating normally:
BigCommerce:
Real-Time Shipping Quotes - XPO Integration
Shopify
Real-Time Shipping Quotes - XPO Integration
XPO LTL Freight Quotes
WooCommerce
XPO LTL Freight Quotes
The XPO Logistics integration in FreightDesk Online continues to be affected. Work to compensate for the API change is in progress.May 10, 2024 11:00 AM
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Apr 27, 2024
R+L Carriers API
R+L's API is returning empty responses as of 4:52 AM EDT. All Eniture Technology products that utilize the R+L APIs are impacted.
Resolved - R+L APIs have resumed normal operation.
Apr 27, 2024 09:33 AM
Monitoring -
April 27 at 5:35 AM EDT
R+L API responses are containing data. Monitoring status.
April 27 at 9:05 AM EDT
R+L APIs returning empty responses. Monitoring status.Apr 27, 2024 05:35 AM
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Apr 25, 2024
Purolator API Offline
The Purolator API has been offline since 12:00 AM EDT. All Eniture Technology products that utilize the Purolator API are affected.
Resolved - Purolator API has returned to normal operation at 2:32 PM EDT.
Apr 26, 2024 02:32 PM
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Mar 20, 2024
Day & Ross Experiencing Latency Issues
The Day & Ross API began experiencing latency issues at approximately 5:00 AM EDT on March 20. The response times from the API are lengthy and may impact the ability for shipping estimates to be displayed to shoppers on the Cart or Checkout pages. Most impacted are Shopify merchants due to Shopify's short timeout window for shipping rate responses.
Resolved - The Day & Ross API appears to have returned to normal operating ranges. Most API responses are returned within an acceptable timeframe.
Mar 29, 2024 09:21 AM
Monitoring -
March 21 at 2:15 PM EDT:
Day & Ross reports that it is aware of the issue and has restarted its systems which should resolve the issue.
March 22 at 6:30 AM EDT:
The latency issue continues to persist, although there are periods of improvement.
March 25 at 2:30 PM EDT:
The Day & Ross API is not returning any quotes at this time. It returned to normal over the weekend but at approximately 9:30 AM EDT it stopped returning shipping quotes. The error returned by the Day & Ross API is, "Sorry! We are unable to get quotes. Please try again."
March 26 at 4:20 AM EDT:
The Day & Ross API is returning quotes once more. The latency issue is prevalent for approximately 50% of the responses.
March 28 at 8:30 AM EDT:
The Day & Ross API is returning quotes except for daily between the hours of 1:00 AM EDT and 4:30 AM EDT when it appears to be offline for maintenance. The latency issue is still present for approximately 26% of the responses.Mar 21, 2024 02:15 PM
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Mar 17, 2024
XPO API Offline
The XPO API is offline which affects all Eniture products that have an integration for XPO LTL Freight. Outage timestamp: 7:38 AM EDT, March 17.
Resolved - The XPO API outage was resolved at 5:16 PM EDT on March 18. All Eniture products that use the XPO integration are operating normally.
Mar 18, 2024 06:20 AM
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Feb 19, 2024
FedEx API for LTL Freight Errors
FedEx's API is returning the following error when quotes for LTL freight are requested: "We are unable to provide an online rate quote for this shipment. Please call Customer Service at 1.866.393.4585." FedEx began returning the error on February 19 at approximately 12:07am EST.
Resolved - FedEx's API resumed returning shipping quotes for LTL on February 19 at approximately 10:20am EST.
Feb 19, 2024 03:20 PM
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Nov 29, 2023
UPS API Offline
The UPS API is offline. The outage affects all merchants that obtain real-time shipping quotes from UPS.
Resolved - Offline at 17:54:00. Online 18:13:00. Times shown UTC.
Nov 29, 2023 06:13 PM
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Oct 31, 2023
FedEx API is offline
The FedEx API is offline which affects all Eniture products that have an integration for FedEx parcel and FedEx Freight. Outage timestamp: 3:36PM EDT.
Resolved - The FedEx API is back online. All Entiure Technology related products are operating normally.
Oct 31, 2023 03:39 PM