Past Incidents

• Apr 17, 2025

  Shopify Quoting Apps

  Shopify apps published by Eniture Technology that provide shipping quotes during the checkout process experienced difficulty between 4:35 AM EST and 5:11 AM EST. Shipping quotes on the Shopify Checkout page may not have been available for some stores.

  Resolved -

  Apr 17, 2025 05:11 AM

• Apr 10, 2025

  Wordwide Express API Not Functioning

  As of 12:00 AM the Worldwide Express API is offline. All apps relying in this connection are not operational.

  Resolved - The Worldwide Express API is operational. All apps relying on this connection are working as expected.

  Apr 10, 2025 03:15 AM

• Mar 06, 2025

  Shopify Quoting Apps

  The apps published by Eniture Technology that provide shipping quotes during the checkout process experienced difficulty between 1:10 PM EST and 2:15 PM EST. During this time period, the Real Time Shipping Quotes app's ADMIN (Settings) pages were inaccessible. Shipping quotes on the Shopify Checkout page may not have been available for some stores. During the period, the ADMIN (Settings) pages of the apps that include the phrase "LTL Freight Quotes" or "Small Package Quotes" in their names were performing sluggishly. Shipping quotes that appear on the Shopify Checkout page from these apps were not impacted by the event.

  Resolved - The operation of all impacted Shopify apps have returned to normal operation.

  Mar 06, 2025 02:15 PM

• Feb 22, 2025

  Worldwide Express Legacy LTL Freight API Performance

  10:37 AM Eastern Time. Worldwide Express's legacy LTL freight API is experiencing significant performance issues that may result in rate estimates for LTL freight not being presented during the checkout process. All Eniture Technology products that rely on the API are affected, regardless of the e-commerce platform.

  Resolved - The Worldwide Express LTL freight legacy API performance improved substantially after 10:04 PM Eastern Time.

  Feb 22, 2025 10:04 PM

• Feb 11, 2025

  Shopify Real Time Shipping Quotes

  At 4:37 PM Eastern Time, the Real Time Shipping Quotes app for Shopify began to experience extremely high database usage that may result in Shopify merchants seeing 504 errors when trying to access the app's settings or intermittent issues with shipping quotes being available to store visitors who are attempting to checkout. Eniture Technology is aware of the issue and is working to resolve it.

  Resolved - The issue experienced by the Real Time Shipping Quotes app has been resolved. Over the two hours following the initial status report, there were seven cases when the app's resources were unavailable. The duration of each event was between three and seven minutes.

  Feb 11, 2025 06:33 PM

• Jan 28, 2025

  Worldwide Express Legacy LTL Freight API Performance

  2:52 PM Eastern Time. Worldwide Express's legacy LTL freight API is experiencing significant performance issues that may result in rate estimates for LTL freight not being presented during the checkout process. All Eniture Technology products that rely on the API are affected, regardless of the e-commerce platform.

  Resolved - The Worldwide Express LTL freight legacy API performance improved substantially after 3:59 PM Eastern Time. Afterward, the issue was intermittent until normal performance returned at 4:20 PM Eastern Time.

  Jan 28, 2025 04:20 PM

• Worldwide Express Legacy API For Parcel Quotes/Shipments

  At approximately 1:30 PM Eastern Time, Worldwide Express's legacy API for parcel quotes and shipments went down. All Eniture Technology products that rely on the API are affected, regardless of the e-commerce platform. Merchants connected to Worldwide Express's "New API" are not impacted.

  Resolved - At approximately 4:34 PM Eastern Time, Worldwide Express's legacy API for parcel quotes and shipments returned to normal operation.

  Jan 28, 2025 04:34 PM

• Jan 17, 2025

  XPO Planned Maintenance

  XPO (CNWY) has a planned maintenance outage from Saturday, 1/18/2025, 9:00 PM PST to Sunday, 1/19/2025, 2:00 PM PST. All of its APIs will be turned off. This planned outage will affect all transmission traffic in Test and Production environments. During the maintenance period, Eniture Technology products related to XPO will be inoperable.

• Jan 01, 2025

  FedEx Freight API Offline

  FedEx Freight API is down as of 9:28 AM ET. We are monitoring for notice that it is back online.

  Resolved -

  Jan 01, 2025 07:40 AM

  Monitoring -

  Jan 01, 2025 05:00 AM

• Oct 21, 2024

  UPS API Offline

  UPS's API is down as of 9:28 AM ET. We are monitoring for notice that it is back online.

  Resolved - The UPS API is back online as of 9:36 AM ET.

  Oct 21, 2024 09:36 AM

  Monitoring -

  Oct 21, 2024 09:34 AM