Past Incidents

• Mar 06, 2025

  Shopify Quoting Apps

  The apps published by Eniture Technology that provide shipping quotes during the checkout process experienced difficulty between 1:10 PM EST and 2:15 PM EST. During this time period, the Real Time Shipping Quotes app's ADMIN (Settings) pages were inaccessible. Shipping quotes on the Shopify Checkout page may not have been available for some stores. During the period, the ADMIN (Settings) pages of the apps that include the phrase "LTL Freight Quotes" or "Small Package Quotes" in their names were performing sluggishly. Shipping quotes that appear on the Shopify Checkout page from these apps were not impacted by the event.

  Resolved - The operation of all impacted Shopify apps have returned to normal operation.

  Mar 06, 2025 02:15 PM

• Feb 22, 2025

  Worldwide Express Legacy LTL Freight API Performance

  10:37 AM Eastern Time. Worldwide Express's legacy LTL freight API is experiencing significant performance issues that may result in rate estimates for LTL freight not being presented during the checkout process. All Eniture Technology products that rely on the API are affected, regardless of the e-commerce platform.

  Resolved - The Worldwide Express LTL freight legacy API performance improved substantially after 10:04 PM Eastern Time.

  Feb 22, 2025 10:04 PM

• Feb 11, 2025

  Shopify Real Time Shipping Quotes

  At 4:37 PM Eastern Time, the Real Time Shipping Quotes app for Shopify began to experience extremely high database usage that may result in Shopify merchants seeing 504 errors when trying to access the app's settings or intermittent issues with shipping quotes being available to store visitors who are attempting to checkout. Eniture Technology is aware of the issue and is working to resolve it.

  Resolved - The issue experienced by the Real Time Shipping Quotes app has been resolved. Over the two hours following the initial status report, there were seven cases when the app's resources were unavailable. The duration of each event was between three and seven minutes.

  Feb 11, 2025 06:33 PM

• Jan 28, 2025

  Worldwide Express Legacy LTL Freight API Performance

  2:52 PM Eastern Time. Worldwide Express's legacy LTL freight API is experiencing significant performance issues that may result in rate estimates for LTL freight not being presented during the checkout process. All Eniture Technology products that rely on the API are affected, regardless of the e-commerce platform.

  Resolved - The Worldwide Express LTL freight legacy API performance improved substantially after 3:59 PM Eastern Time. Afterward, the issue was intermittent until normal performance returned at 4:20 PM Eastern Time.

  Jan 28, 2025 04:20 PM

• Worldwide Express Legacy API For Parcel Quotes/Shipments

  At approximately 1:30 PM Eastern Time, Worldwide Express's legacy API for parcel quotes and shipments went down. All Eniture Technology products that rely on the API are affected, regardless of the e-commerce platform. Merchants connected to Worldwide Express's "New API" are not impacted.

  Resolved - At approximately 4:34 PM Eastern Time, Worldwide Express's legacy API for parcel quotes and shipments returned to normal operation.

  Jan 28, 2025 04:34 PM

• Jan 17, 2025

  XPO Planned Maintenance

  XPO (CNWY) has a planned maintenance outage from Saturday, 1/18/2025, 9:00 PM PST to Sunday, 1/19/2025, 2:00 PM PST. All of its APIs will be turned off. This planned outage will affect all transmission traffic in Test and Production environments. During the maintenance period, Eniture Technology products related to XPO will be inoperable.

• Jan 01, 2025

  FedEx Freight API Offline

  FedEx Freight API is down as of 9:28 AM ET. We are monitoring for notice that it is back online.

  Resolved -

  Jan 01, 2025 07:40 AM

  Monitoring -

  Jan 01, 2025 05:00 AM

• Oct 21, 2024

  UPS API Offline

  UPS's API is down as of 9:28 AM ET. We are monitoring for notice that it is back online.

  Resolved - The UPS API is back online as of 9:36 AM ET.

  Oct 21, 2024 09:36 AM

  Monitoring -

  Oct 21, 2024 09:34 AM

• Jul 11, 2024

  Intermittent Web Services Issue

  Eniture Technology's web services are experiencing an intermittent issue that makes them unavailable for a few seconds up to two minutes at a time. These events are followed by 15 to 30 minutes of normal operation. During these events, products by Eniture Technology that are intended to provide shipping quotes will not do so, and website visitors may see an error message that shipping rates are not available. The visitor's experience will depend on how the store is configured for shipping and the e-commerce platform. We are actively working to resolve the issue.

  Resolved - The intermittent availability issue with Eniture Technology's web services has been resolved.

  Jul 11, 2024 09:29 AM

  Investigating - An active investigation is underway.

  Jul 11, 2024 06:30 AM

• May 10, 2024

  XPO API Errors

  XPO is returning the following error in response to API requests for shipping quotes: "Nullable object must have a value." The cause and meaning of the error is unknown. If you are using one of Eniture Technology's products that connect to your XPO account and aren't receiving shipping quotes, please contact XPO customer support (800-755-2728). We are monitoring the API endpoint.

  Resolved - The issue with the XPO API that caused the error "Nullable object must have a value." has been completely resolved. As of May 13, 2024 8:00AM EDT the only remaining Eniture Technology product still being impacted was FreightDesk Online. As of May 14, 2024 11:58 AM EDT the issue has been resolved for FreightDesk Online also, and it is operating normally.

  May 10, 2024 11:58 AM

  Monitoring - XPO API endpoint is being monitored.
  
  May 13, 2024 8:00 AM EDT
  XPO made an unannounced change to its API on May 10 that caused the error "Nullable object must have a value." Eniture Technology compensated for the change. The following products are operating normally:
  
  BigCommerce:
  Real-Time Shipping Quotes - XPO Integration
  
  Shopify
  Real-Time Shipping Quotes - XPO Integration
  XPO LTL Freight Quotes
  
  WooCommerce
  XPO LTL Freight Quotes
  
  The XPO Logistics integration in FreightDesk Online continues to be affected. Work to compensate for the API change is in progress.

  May 10, 2024 11:00 AM