Past Incidents

• Nov 19, 2019

  FedEx Small Package Quotes for Shopify

  Some merchants are unable to retrieve FedEx parcel rates.

  Resolved - No issues were witnessed during the monitoring period.

  Nov 20, 2019 06:00 PM

  Monitoring - Rates are returning to the Shipping Methods page of the affected stores. We continue to monitor these stores.

  Nov 20, 2019 06:20 AM

  Investigating - Investigating reports from some merchants that they are not receiving FedEx parcel rates from the FedEx Small Package Quotes app for Shopify. The issue has been confirmed for the stores reporting the issue, but the root cause has not yet been identified.

  Nov 19, 2019 06:19 PM

• Nov 04, 2019

  ODFL LTL Freight Quotes plugin is not receiving shipping estimates.

  Merchants using the ODFL LTL Freight Quotes plugin for Shopify or Woocommerce are not receiving shipping estimates from Old Dominion Freight Lines.

  Resolved - ODFL API Servers back online. Issue resolved.

  Nov 05, 2019 12:40 AM

  Investigating - Contacted ODFL Customer Service and confirmed that they are having an issue with their API Servers. No ETA for a resolution was available. Was instructed that they are working on it and will be getting the API Servers back online as soon as possible.

  Nov 04, 2019 04:20 PM