Past Incidents

• Oct 02, 2023

  Estes Outage

  October 2 2023 -- 12:28 PM ET
  
  Estes reported the following:
  We are currently experiencing an outage in our core IT infrastructure and it is impacting a number of our systems. We are working as fast as we can to resolve these issues and will keep you informed as to our progress. Please reach out to your account manager, preferably by text, with any questions or concerns, including pickups for today.

  Resolved -
  October 14 2023 -- 8:06 PM ET
  
  As reported by Estes...
  Our APIs - including Rate Quote, BOL, Pickup, and Tracking – have been restored and are fully functional. Tracking updates may be limited depending on the current status of the freight bill, and we're still working to restore our Image/Document Retrieval API and will have that available as soon as possible.
  
  Confirmed by Eniture Technology...
  Logs confirm that transactions with the Estes Express APIs are successful. All Eniture Technology products that rely on the Estes Express APIs are functioning normally.

  Oct 14, 2023 08:06 PM

• Sep 06, 2023

  Servers will be offline for routine maintenance

  The Eniture servers will be offline for routine maintenance. The maintenance window is projected to be 2:15 AM Eastern Time to 4:15 AM Eastern Time.

  Resolved -

  Sep 06, 2023 04:15 AM

• Jul 22, 2022

  ESTES API Down

  From approximately 1:00 PM to 3:00 PM EDT the Estes API was down. As a result, subscribers to the ESTES LTL Freight Quotes app, regardless of platform, weren't receiving LTL freight quotes on the Cart page (WooCommerce) or during the checkout process.

  Resolved -

  Jul 22, 2022 01:41 AM

• Oct 22, 2021

  FedEx API Outage

  The FedEx API monitor sent an email notification that the FedEx API went offline at 1:48 PM ET.

  Resolved - The FedEx API monitor sent an email notification at 2:21 PM ET that the API is online and has been stable for 3 minutes.

  Oct 22, 2021 06:20 AM

• Sep 28, 2021

  Worldwide Express Small Package Quotes

  An update to the web services that power the Worldwide Express Small Package Quotes application is resulting in a date format error. The update is affecting Magento, Shopify, and Woocommerce merchants. The cause of the issue has been identified. A resolution is expected by 3:00 PM Eastern Standard Time.

  Resolved - The web services issue has been resolved and merchants using the Worldwide Express Small Package Quotes application are receiving quotes. If you perform iterative testing, be sure to clear your cache or change the address or contents of the cart to make sure you aren't retrieving a cached result.

  Sep 28, 2021 06:39 AM

• Feb 29, 2020

  Worldwide Express Planned System Maintenance

  The Speedship API and Speedship 2.0 are scheduled for planned maintenance that will involve an outage on Saturday, 2/29/20, at 2:00 AM CST and ending at 6:00 AM CST

• Feb 17, 2020

  Quoting apps for Shopify aren't responsive

  All Small Package Quotes and LTL Freight Quotes apps for Shopify are experiencing problems. When attempting to access the app preferences from the Shopify Admin area, the pages fail to load. Our traffic logs show some successful transactions when a quote is requested, but volume of transactions is lower than expected. It is unclear how extensive the impact of the issue is. Magento and Wordpress customers are not impacted by this issue.

  Resolved - The issue has been resolved. Shopify Small Package Quotes and LTL Freight Quotes apps are operating normally.

  Feb 17, 2020 11:55 AM

• Jan 18, 2020

  Worldwide Express Web Services (API) will be offline for maintenance

  Worldwide Express announced that it will have its servers offline Saturday 01/18/2020 between 2 AM and 6 AM CST for maintenance. During the maintenance window, the Worldwide Express variants of the Small Package Quotes and LTL Freight Quotes plugins for Magento, Prestashop, Shopify, and Woocommerce will not be able to retrieve shipping quotes.

• Jan 15, 2020

  ESTES Web Services Not Responsive

  The ESTES web service is not responding to rate requests. Shopify and Woocommerce merchants that use the Estes LTL Freight Quotes app/plugin are affected.

  Resolved - The ESTES Web Services are stable.

  Jan 15, 2020 06:05 PM

  Investigating - The ESTES Web Services department has been notified and has confirmed that they have multiple reports of the issue. The issue is currently under investigation.

  Jan 15, 2020 12:20 PM

• Dec 05, 2019

  Servers will be offline for routine maintenance

  The Eniture servers will be offline for routine maintenance. The maintenance window is projected to be 3:15 AM Eastern Time to 4:00 AM Eastern Time.

  Resolved - The server maintenance has completed. The servers are back online. All applications for all e-commerce platforms are operating normally.

  Dec 05, 2019 03:55 PM