Past Incidents

• May 10, 2024

  XPO API Errors

  XPO is returning the following error in response to API requests for shipping quotes: "Nullable object must have a value." The cause and meaning of the error is unknown. If you are using one of Eniture Technology's products that connect to your XPO account and aren't receiving shipping quotes, please contact XPO customer support (800-755-2728). We are monitoring the API endpoint.

  Resolved - The issue with the XPO API that caused the error "Nullable object must have a value." has been completely resolved. As of May 13, 2024 8:00AM EDT the only remaining Eniture Technology product still being impacted was FreightDesk Online. As of May 14, 2024 11:58 AM EDT the issue has been resolved for FreightDesk Online also, and it is operating normally.

  May 10, 2024 11:58 AM

  Monitoring - XPO API endpoint is being monitored.
  
  May 13, 2024 8:00 AM EDT
  XPO made an unannounced change to its API on May 10 that caused the error "Nullable object must have a value." Eniture Technology compensated for the change. The following products are operating normally:
  
  BigCommerce:
  Real-Time Shipping Quotes - XPO Integration
  
  Shopify
  Real-Time Shipping Quotes - XPO Integration
  XPO LTL Freight Quotes
  
  WooCommerce
  XPO LTL Freight Quotes
  
  The XPO Logistics integration in FreightDesk Online continues to be affected. Work to compensate for the API change is in progress.

  May 10, 2024 11:00 AM

• Apr 27, 2024

  R+L Carriers API

  R+L's API is returning empty responses as of 4:52 AM EDT. All Eniture Technology products that utilize the R+L APIs are impacted.

  Resolved - R+L APIs have resumed normal operation.

  Apr 27, 2024 09:33 AM

  Monitoring -
  April 27 at 5:35 AM EDT
  R+L API responses are containing data. Monitoring status.
  
  April 27 at 9:05 AM EDT
  R+L APIs returning empty responses. Monitoring status.

  Apr 27, 2024 05:35 AM

• Apr 25, 2024

  Purolator API Offline

  The Purolator API has been offline since 12:00 AM EDT. All Eniture Technology products that utilize the Purolator API are affected.

  Resolved - Purolator API has returned to normal operation at 2:32 PM EDT.

  Apr 26, 2024 02:32 PM

• Mar 20, 2024

  Day & Ross Experiencing Latency Issues

  The Day & Ross API began experiencing latency issues at approximately 5:00 AM EDT on March 20. The response times from the API are lengthy and may impact the ability for shipping estimates to be displayed to shoppers on the Cart or Checkout pages. Most impacted are Shopify merchants due to Shopify's short timeout window for shipping rate responses.

  Resolved - The Day & Ross API appears to have returned to normal operating ranges. Most API responses are returned within an acceptable timeframe.

  Mar 29, 2024 09:21 AM

  Monitoring -
  March 21 at 2:15 PM EDT:
  Day & Ross reports that it is aware of the issue and has restarted its systems which should resolve the issue.
  
  March 22 at 6:30 AM EDT:
  The latency issue continues to persist, although there are periods of improvement.
  
  March 25 at 2:30 PM EDT:
  The Day & Ross API is not returning any quotes at this time. It returned to normal over the weekend but at approximately 9:30 AM EDT it stopped returning shipping quotes. The error returned by the Day & Ross API is, "Sorry! We are unable to get quotes. Please try again."
  
  March 26 at 4:20 AM EDT:
  The Day & Ross API is returning quotes once more. The latency issue is prevalent for approximately 50% of the responses.
  
  March 28 at 8:30 AM EDT:
  The Day & Ross API is returning quotes except for daily between the hours of 1:00 AM EDT and 4:30 AM EDT when it appears to be offline for maintenance. The latency issue is still present for approximately 26% of the responses.

  Mar 21, 2024 02:15 PM

• Mar 17, 2024

  XPO API Offline

  The XPO API is offline which affects all Eniture products that have an integration for XPO LTL Freight. Outage timestamp: 7:38 AM EDT, March 17.

  Resolved - The XPO API outage was resolved at 5:16 PM EDT on March 18. All Eniture products that use the XPO integration are operating normally.

  Mar 18, 2024 06:20 AM

• Feb 19, 2024

  FedEx API for LTL Freight Errors

  FedEx's API is returning the following error when quotes for LTL freight are requested: "We are unable to provide an online rate quote for this shipment. Please call Customer Service at 1.866.393.4585." FedEx began returning the error on February 19 at approximately 12:07am EST.

  Resolved - FedEx's API resumed returning shipping quotes for LTL on February 19 at approximately 10:20am EST.

  Feb 19, 2024 03:20 PM

• Nov 29, 2023

  UPS API Offline

  The UPS API is offline. The outage affects all merchants that obtain real-time shipping quotes from UPS.

  Resolved - Offline at 17:54:00. Online 18:13:00. Times shown UTC.

  Nov 29, 2023 06:13 PM

• Oct 31, 2023

  FedEx API is offline

  The FedEx API is offline which affects all Eniture products that have an integration for FedEx parcel and FedEx Freight. Outage timestamp: 3:36PM EDT.

  Resolved - The FedEx API is back online. All Entiure Technology related products are operating normally.

  Oct 31, 2023 03:39 PM

• Oct 02, 2023

  Estes Outage

  October 2 2023 -- 12:28 PM ET
  
  Estes reported the following:
  We are currently experiencing an outage in our core IT infrastructure and it is impacting a number of our systems. We are working as fast as we can to resolve these issues and will keep you informed as to our progress. Please reach out to your account manager, preferably by text, with any questions or concerns, including pickups for today.

  Resolved -
  October 14 2023 -- 8:06 PM ET
  
  As reported by Estes...
  Our APIs - including Rate Quote, BOL, Pickup, and Tracking – have been restored and are fully functional. Tracking updates may be limited depending on the current status of the freight bill, and we're still working to restore our Image/Document Retrieval API and will have that available as soon as possible.
  
  Confirmed by Eniture Technology...
  Logs confirm that transactions with the Estes Express APIs are successful. All Eniture Technology products that rely on the Estes Express APIs are functioning normally.

  Oct 14, 2023 08:06 PM

• Sep 06, 2023

  Servers will be offline for routine maintenance

  The Eniture servers will be offline for routine maintenance. The maintenance window is projected to be 2:15 AM Eastern Time to 4:15 AM Eastern Time.

  Resolved -

  Sep 06, 2023 04:15 AM