Past Incidents

• Aug 26, 2025

  SAIA Planned System Outage

  Saturday, August 30
  8:00 PM ET
  
  As part of its disaster recovery plan and business continuity strategy, Saia will conduct a planned outage of all its systems beginning at 8:00 p.m. ET on Saturday, Aug. 30, 2025, ending at 8:00 p.m. ET on Sunday, Aug. 31, 2025. During this timeframe, all Saia systems will be UNAVAILABLE. Eniture Technology products that rely on the SAIA APIs will not function during the maintenance period.

  Resolved - Sunday, August 31
  8:00 PM ET
  
  SAIA's systems, including its APIs, are to return to normal operations. All Eniture Technology products that rely on the SAIA APIs will be operating normally.

  Aug 31, 2025 08:00 PM

• Aug 21, 2025

  Web Services Disruption - All Quoting Services

  10:56 EDT
  
  A server event is causing intermittent service disruptions for all quoting products. Website visitors to merchants' stores may be unable to receive shipping quotes on the checkout page, and the application setup pages may be inaccessible.

  Resolved - 11:34:00 EDT
  
  The server event has been resolved. All products have returned to normal operation.

  Aug 21, 2025 11:34 AM

• Aug 20, 2025

  R+L API for Rates Offline

  4:47 PM EDT
  
  R+L's rating API is offline. The following products are not retrieving shipping rates from R+L: BigCommere: Real-time Shipping Quotes Shopify: R+L LTL Freight Quotes; Real-time Shipping Quotes WooCommerce: R+L LTL Freight Quotes FreightDesk Online

  Resolved - 5:26 PM EDT
  
  The R+L rating API is back online. All Eniture Technology products using the R+L API have returned to normal operation.

  Aug 20, 2025 05:26 PM

• Aug 19, 2025

  Shopify DIY Tax Exempt Checkout App

  3:00 PM Eastern Time
  
  Some merchants report that they are: - Unable to access the DIY Tax Exempt Checkout app settings page, and the tax status widget is not appearing on the Cart page. - Unable to access the DIY Quantity Calculator app settings page.

  Resolved - 4:41 PM Eastern Time
  
  Both apps have returned to normal operations.

  Aug 19, 2025 04:41 AM

• Jul 21, 2025

  R+L Freight API Outage

  R+L's API is offline as of 3:04 PM EDT. All integrations in Eniture Technology products that rely on R+L's API are impacted. During the outage, quotes for R+L will not be presented during checkout on BigCommerce, Shopify, or WooCommerce store. FreightDesk Online Users will not be able to create shipments using R+L as the LTL Freight Provider.

  Resolved - R+L's API is online. All Eniture Technology products that rely on the R+L API have returned to normal operation.

  Jul 21, 2025 04:10 PM

• Jun 04, 2025

  Old Dominion Freight API Outage

  Old Dominion's API is offline as of 1:57 PM EDT. All integrations in Eniture Technology products that rely on Old Dominion's API are impacted. During the outage, quotes for Old Dominion will not be presented during checkout on BigCommerce, Shopify, or WooCommerce store. FreightDesk Online Users will not be able to create shipments using Old Dominion as the LTL Freight Provider.

  Resolved - Old Dominion's API is online. All Eniture Technology products that rely on the Old Dominion API have returned to normal operation.

  Jun 04, 2025 05:02 PM

• May 20, 2025

  Worldwide Express "New API" Outage - LTL Freight

  4:03 PM EDT The Worldwide Express LTL freight "New API" is offline. All Eniture Technology products that use the API are impacted. Worldwide Express's "New API" for small packages remains operational, as do its "Legacy" APIs for both LTL freight and small package.

  Resolved -
  May 21, 2025
  7:54 AM EDT
  
  Worldwide Express's "New API" for LTL freight is back online. All of Eniture Technology's apps/plugins that rely on the API are operational again.

  May 21, 2025 07:54 AM

• May 13, 2025

  Worldwide Express "New API" Outage - LTL Freight

  8:29 AM EDT
  
  The Worldwide Express LTL freight "New API" is offline. All Eniture Technology products that use the API are impacted. Worldwide Express's "New API" for small packages remains operational, as do its "Legacy" APIs for both LTL freight and small package.

  Resolved - 11:17 AM EDT
  
  The Worldwide Express LTL freight "New API" is online. All Eniture Technology products that use the API are operating normally.

  May 13, 2025 11:17 AM

• May 12, 2025

  Worldwide Express "New API" Outage

  3:42 PM EDT
  
  The Worldwide Express "New API" is offline for both small package quotes/shipments and LTL freight quotes/shipments. All Eniture Technology apps relying on these APIs are not operational. Worldwide Express's "Legacy" APIs remain operational.

  Resolved - 5:27 PM EDT
  
  The "New API" for Worldwide Express is operational again as of approximately 5:27 PM EDT. Some intermittent latency may continue to cause some occasional issues with shipping quotes being displayed as Worldwide Express's system completes a full recovery. A full recovery is expected in the next 10 to 15 minutes.

  May 12, 2025 05:27 PM

• XPO API Offline

  9:27 AM EDT
  
  XPO's API is offline as of 9:27 AM EDT. All integrations in Eniture Technology products that rely on XPO's API are impacted. During the outage, quotes for XPO will not be presented during checkout on BigCommerce, Shopify, or WooCommerce stores. FreightDesk Online users will not be able to create shipments using XPO as the LTL freight provider.

  Resolved - 10:20 AM EDT
  
  XPO's API is online. All Eniture Technology products that rely on the XPO API have returned to normal operation.

  May 12, 2025 10:20 AM