Past Incidents

• Oct 20, 2025

  AWS Operational Issues

  
  October 20, 2025 / 3:11 AM EDT
  AWS (Amazon Web Services) is reporting "Operational Issues". The issues were first reported at 3:11 AM EDT on October 20. AWS's operational issues are causing intermittent disruptions to all of Eniture Technology's products.

  Resolved -
  October 20, 2025 / 9:30 AM EDT
  AWS reports that operational issues have been fully resolved.

  Oct 20, 2025 09:30 AM

  Monitoring -
  October 20, 2025 / 8:30 AM EDT
  FreightDesk Online is operating normally. All Eniture Technology products are operating normally. However, AWS has not yet confirmed that its "Operational Issues" have been fully resolved. We will continue to monitor the situation.
  
  October 20, 2025 / 8:00 AM EDT
  As of approximately 7:00 AM EDT, AWS appears to have recovered sufficiently that all Eniture Technology products have returned to normal operation, except for FreightDesk Online. FreightDesk Online continues to be impacted by the AWS operational issues.

  Oct 20, 2025 08:00 AM

• Oct 18, 2025

  Worldwide Express Legacy API Deprecated

  October 18, 2025 / 12:00 AM EDT
  Worldwide Express deprecated its "Legacy API". Eniture Technology products that are connected to Worldwide Express accounts via its "Legacy API" are no longer successful in retrieving real-time shipping quotes or producing shipments. All Eniture Technology products have the option to connect to Worldwide Express's "New API". Merchants and users needing to reconnect via Worldwide Express's "New API" need to obtain their Client ID and Client Secret from Worldwide Express by contacting their sales representative, account manager, or by emailing integration@wwex.com. If emailing integration@wwex.com, include the Worldwide Expresss or Unishippers account number in the subject line and body of the message.

  Resolved -
  October 20, 2025 / 5:00 PM EDT
  Worldwide Express has been provided a list of customers using Eniture Technology products that are still attempting to connect to the "Legacy API" and will make contact with these accounts.

  Oct 20, 2025 05:00 PM

• FedEx API Scheduled Maintanance

  October 18 / 8:00 PM EST
  FedEx has announced a four maintenance window for its APIs beginning at 8:00 PM EST on Saturday, October 18. During the maintenance window, the FedEx APIs will be unavailable. All Eniture Technology products that rely on the FedEx APIs for quoting or shipment processing will be impacted.

  Resolved -
  October 19 / 12:00 AM EST
  The maintenance window for the FedEx APIs is over. All Eniture Technology products that rely on the FedEx APIs for quoting or shipment processing have returned to normal operation.

  Oct 19, 2025 12:00 AM

• Oct 13, 2025

  Estes Express API Outage

  Monday, October 13 / 5:49 PM EST
  Estes Express's APIs are offline. All Eniture Technology products that utilize the Estes Express APIs for quoting and shipment processing are impacted. The estimated restoration time is unknown.

  Resolved -
  Monday, October 14 / 9:22 AM EST
  Estes Express's APIs are online. All Eniture Technology products that utilize the Estes Express APIs for quoting and shipment processing have resumed normal operation.

  Oct 14, 2025 09:22 AM

• Oct 06, 2025

  Worldwide Express New API Outage

  2:51 PM EST: The Worldwide Express New API is offline for both LTL and Small Package. All Eniture Technology products that utilize these API's are impacted.

  Resolved -

  Oct 06, 2025 04:07 PM

• Sep 29, 2025

  Worldwide Express New API Outage

  12 PM EDT: The Worldwide Express New API is offline for both LTL and Small Package. All Eniture Technology products that use this API are impacted.

  Resolved -

  Sep 29, 2025 03:30 PM

• Sep 04, 2025

  Worldwide Express "New API" Outage - LTL Freight

  2:38 EDT: The Worldwide Express LTL freight "New API" is offline. All Eniture Technology products that use the API are impacted. Worldwide Express's "New API" for small packages remains operational, as do its "Legacy" APIs for both LTL freight and small package.

  Resolved -

  Sep 04, 2025 06:10 PM

• Aug 26, 2025

  SAIA Planned System Outage

  Saturday, August 30
  8:00 PM ET
  
  As part of its disaster recovery plan and business continuity strategy, Saia will conduct a planned outage of all its systems beginning at 8:00 p.m. ET on Saturday, Aug. 30, 2025, ending at 8:00 p.m. ET on Sunday, Aug. 31, 2025. During this timeframe, all Saia systems will be UNAVAILABLE. Eniture Technology products that rely on the SAIA APIs will not function during the maintenance period.

  Resolved - Sunday, August 31
  8:00 PM ET
  
  SAIA's systems, including its APIs, are to return to normal operations. All Eniture Technology products that rely on the SAIA APIs will be operating normally.

  Aug 31, 2025 08:00 PM

• Aug 21, 2025

  Web Services Disruption - All Quoting Services

  10:56 EDT
  
  A server event is causing intermittent service disruptions for all quoting products. Website visitors to merchants' stores may be unable to receive shipping quotes on the checkout page, and the application setup pages may be inaccessible.

  Resolved - 11:34:00 EDT
  
  The server event has been resolved. All products have returned to normal operation.

  Aug 21, 2025 11:34 AM

• Aug 20, 2025

  R+L API for Rates Offline

  4:47 PM EDT
  
  R+L's rating API is offline. The following products are not retrieving shipping rates from R+L: BigCommere: Real-time Shipping Quotes Shopify: R+L LTL Freight Quotes; Real-time Shipping Quotes WooCommerce: R+L LTL Freight Quotes FreightDesk Online

  Resolved - 5:26 PM EDT
  
  The R+L rating API is back online. All Eniture Technology products using the R+L API have returned to normal operation.

  Aug 20, 2025 05:26 PM