Status Page

Past Incidents

  • Feb 19, 2024

    FedEx API for LTL Freight Errors

    FedEx's API is returning the following error when quotes for LTL freight are requested: "We are unable to provide an online rate quote for this shipment. Please call Customer Service at 1.866.393.4585." FedEx began returning the error on February 19 at approximately 12:07am EST.

    Resolved - FedEx's API resumed returning shipping quotes for LTL on February 19 at approximately 10:20am EST.

    Feb 19, 2024 03:20 PM

  • Nov 29, 2023

    UPS API Offline

    The UPS API is offline. The outage affects all merchants that obtain real-time shipping quotes from UPS.

    Resolved - Offline at 17:54:00. Online 18:13:00. Times shown UTC.

    Nov 29, 2023 06:13 PM

  • Oct 31, 2023

    FedEx API is offline

    The FedEx API is offline which affects all Eniture products that have an integration for FedEx parcel and FedEx Freight. Outage timestamp: 3:36PM EDT.

    Resolved - The FedEx API is back online. All Entiure Technology related products are operating normally.

    Oct 31, 2023 03:39 PM

  • Oct 02, 2023

    Estes Outage

    October 2 2023 -- 12:28 PM ET

    Estes reported the following:
    We are currently experiencing an outage in our core IT infrastructure and it is impacting a number of our systems. We are working as fast as we can to resolve these issues and will keep you informed as to our progress. Please reach out to your account manager, preferably by text, with any questions or concerns, including pickups for today.

    Resolved -
    October 14 2023 -- 8:06 PM ET

    As reported by Estes...
    Our APIs - including Rate Quote, BOL, Pickup, and Tracking – have been restored and are fully functional. Tracking updates may be limited depending on the current status of the freight bill, and we're still working to restore our Image/Document Retrieval API and will have that available as soon as possible.

    Confirmed by Eniture Technology...
    Logs confirm that transactions with the Estes Express APIs are successful. All Eniture Technology products that rely on the Estes Express APIs are functioning normally.

    Oct 14, 2023 08:06 PM

  • Sep 06, 2023

    Servers will be offline for routine maintenance

    The Eniture servers will be offline for routine maintenance. The maintenance window is projected to be 2:15 AM Eastern Time to 4:15 AM Eastern Time.

    Resolved -

    Sep 06, 2023 04:15 AM

  • Jul 22, 2022

    ESTES API Down

    From approximately 1:00 PM to 3:00 PM EDT the Estes API was down. As a result, subscribers to the ESTES LTL Freight Quotes app, regardless of platform, weren't receiving LTL freight quotes on the Cart page (WooCommerce) or during the checkout process.

    Resolved -

    Jul 22, 2022 01:41 AM

  • Oct 22, 2021

    FedEx API Outage

    The FedEx API monitor sent an email notification that the FedEx API went offline at 1:48 PM ET.

    Resolved - The FedEx API monitor sent an email notification at 2:21 PM ET that the API is online and has been stable for 3 minutes.

    Oct 22, 2021 06:20 AM

  • Sep 28, 2021

    Worldwide Express Small Package Quotes

    An update to the web services that power the Worldwide Express Small Package Quotes application is resulting in a date format error. The update is affecting Magento, Shopify, and Woocommerce merchants. The cause of the issue has been identified. A resolution is expected by 3:00 PM Eastern Standard Time.

    Resolved - The web services issue has been resolved and merchants using the Worldwide Express Small Package Quotes application are receiving quotes. If you perform iterative testing, be sure to clear your cache or change the address or contents of the cart to make sure you aren't retrieving a cached result.

    Sep 28, 2021 06:39 AM

  • Feb 29, 2020

    Worldwide Express Planned System Maintenance

    The Speedship API and Speedship 2.0 are scheduled for planned maintenance that will involve an outage on Saturday, 2/29/20, at 2:00 AM CST and ending at 6:00 AM CST

  • Feb 17, 2020

    Quoting apps for Shopify aren't responsive

    All Small Package Quotes and LTL Freight Quotes apps for Shopify are experiencing problems. When attempting to access the app preferences from the Shopify Admin area, the pages fail to load. Our traffic logs show some successful transactions when a quote is requested, but volume of transactions is lower than expected. It is unclear how extensive the impact of the issue is. Magento and Wordpress customers are not impacted by this issue.

    Resolved - The issue has been resolved. Shopify Small Package Quotes and LTL Freight Quotes apps are operating normally.

    Feb 17, 2020 11:55 AM